“We didn't see the bunch of flowers personally, as we live in another state, but the carers of Opal Murdoch Aged Care in Murdoch said they were lovely. We were most impressed on how you kept us informed about when the flowers were on there way & when they arrived. Well done.”
Hi Christine,
Wow – thanks for your kind remarks! I’m so happy that you guys were impressed with our service and that it worked out for you. I’ll be sure to pass your kind words off to the rest of our team.
Thanks again, and we hope to see you again soon!
Sincerely,
Jake from Bloomeroo
“I am very happy the bouquet arrived on time
But, when I saw the flowers, they looked all squashed together :(
Compared to the picture, the bouquet hardly looked "LARGE". (but rather tiny)
A lot of money for the end result.
But yeah, thanks for delivering on time, that was important to us.”
Hi Esther,
Thanks a ton for your feedback. We aim to provide the greatest possible experience to our customers, I’m sorry to hear that your experience was just an average one. We try hard to make every experience positive, but sometimes we miss the mark.
Please let us know if there’s anything else we can do to improve our products. Share your suggestions at hello@bloomeroo.com.au. Our utmost goal is to make every customer’s experience great, and we appreciate you pointing out these issues, so we can look into them.
Sincerely,
Jake from Bloomeroo
“We didn't see the bunch of flowers personally, as we live in another state, but the carers of Opal Murdoch Aged Care in Murdoch said they were lovely. We were most impressed on how you kept us informed about when the flowers were on there way & when they arrived. Well done.”
Hi Christine,
Wow – thanks for your kind remarks! I’m so happy that you guys were impressed with our service and that it worked out for you. I’ll be sure to pass your kind words off to the rest of our team.
Thanks again, and we hope to see you again soon!
Sincerely,
Jake from Bloomeroo
“Flowers were delivered to a nursing home, on a Sunday. The delivery person did exactly what was asked- he called me and waited until I got my auntie to get the flowers. He then called me back to confirm my auntie got the flowers. Flowers were exactly as in photos, but huge thanks to how they were delivered. Amazing service!!!”
Hi Brad,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re experience was par. It makes us incredibly happy to know that we were able to help with your request. We'll continue working hard to provide you with an excellent experience.
Thanks again for taking the time to write this review; it means a lot to us.
Sincerely,
Jake from Bloomeroo
“Flowers were delivered to a nursing home, on a Sunday. The delivery person did exactly what was asked- he called me and waited until I got my auntie to get the flowers. He then called me back to confirm my auntie got the flowers. Flowers were exactly as in photos, but huge thanks to how they were delivered. Amazing service!!!”
Hi Brad,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re experience was par. It makes us incredibly happy to know that we were able to help with your request. We'll continue working hard to provide you with an excellent experience.
Thanks again for taking the time to write this review; it means a lot to us.
Sincerely,
Jake from Bloomeroo
“Was nervous about ordering from the uk, but didnt need to worry, the flowers were beautiful, arrived fresh and filled the vase, they arrived in excellent time. Thank you”
“This was a gift for my daughter's birthday. She told me that she did not receive a large bouquet as ordered but rather 2 very small bouquets, so there was obviously an error in the order.
It was not a huge problem for her, but I was rather disappointed to find out she had not received what I'd ordered.”
Hi Susan,
I'm sad to hear that things didn't go down as you expected. We try to maintain the highest standards of service, but clearly, that's not what happened here. We hope you will give us an opportunity to discuss this further with you. You can reach out to us at (03) 9917 5372 or you can email us at hello@bloomeroo.com.au. We want to hear all about your concerns and address them in the most suitable way.
Sincerely,
Jake from Bloomeroo
“The bouquet was lovely but when it arrived it was bone dry as only a wet cloth was used to keep it moist during delivery. The water had all gone by the time it was delivered, which may impact the lifespan of these flowers.”
