“Was nervous about ordering from the uk, but didnt need to worry, the flowers were beautiful, arrived fresh and filled the vase, they arrived in excellent time. Thank you”
“This was a gift for my daughter's birthday. She told me that she did not receive a large bouquet as ordered but rather 2 very small bouquets, so there was obviously an error in the order.
It was not a huge problem for her, but I was rather disappointed to find out she had not received what I'd ordered.”
Hi Susan,
I'm sad to hear that things didn't go down as you expected. We try to maintain the highest standards of service, but clearly, that's not what happened here. We hope you will give us an opportunity to discuss this further with you. You can reach out to us at (03) 9917 5372 or you can email us at hello@bloomeroo.com.au. We want to hear all about your concerns and address them in the most suitable way.
Sincerely,
Jake from Bloomeroo
“The bouquet was lovely but when it arrived it was bone dry as only a wet cloth was used to keep it moist during delivery. The water had all gone by the time it was delivered, which may impact the lifespan of these flowers.”
“The bouquet was beautiful - the recipient sent us a photo of it. But, it did not look like the bouquet in the photo. It has more 'green filler' than flowers.
But, the recipient loved it!”
Hi Christine,
I would like to first personally thank you for your business, and also apologize regarding your comment about the flowers. We value our customers and truly appreciate the time to share your opinions. We will be sharing your feedback with our team and If we can assist you with any other matters, please do not hesitate to contact us at hello@bloomeroo.com.au or call us at (03) 9917 5372. Thank you.
Sincerely,
Jake from Bloomeroo
“Couldn't predict the size of this bouquet, I'm sure it was a small. Way too overpriced and dramas with delivery. The bouquet itself wasn't much bigger than the card it came with.”
Hi Bridget,
We’re sorry to hear you had a less-than-ideal experience with Bloomeroo. I'm sure we’ll pass on your feedback to our head of floristry so that they are aware of this feedback and I’m sure we’re going to solve this problem!
We also want to make it clear that it’s never been more important for us in the flower delivery industry to offer an exceptional shopping experience – which includes providing friendly customer service as well as timely resolutions to all concerns/issues being raised to us. If there is anything else we can do, please don’t hesitate to reach out to us at hello@bloomeroo.com.au or call us at (03) 9917 5372 (Mon-Sun 9am-6pm). We'd like to discuss the matter further with you and see how we can make things good.
Sincerely,
Jake from Bloomeroo
