“Very disappointed with this. I spend nearly 10K on an item and it shows up a 1/2 smaller than what you ordered...especially for an occasion like an engagement. Took forever to squeeze onto the finger and completely ruined the moment. Then we went to the Brilliant Earth store to get it modified they insisted I got it resized... what?!?”
“I chose this ring for my son to give to his girlfriend. We were extremely impressed with the clarity of the diamond and the overall presentation and expediency of delivery.”
“I did get a small indent in one of the prongs. I am having it sent back but the customer service has been fantastic so far. Ordering was easy and there were SO many options for diamonds!”
“Such an amazing ring style and diamond and my now fiance loves it. Only negative is the white gold band has discoloured after only a month of her wearing it. I would go the extra and get platinum band next time.”
“After an extensive search, my fiance purchased this engagement ring from Brilliant Earth. He was very pleased with the customer service and the ring is just gorgeous. The design is classic and the diamond sparkles so beautifully. I sent the ring back to Brilliant Earth for a resize and I also experienced top-notch customer service. Even though I was outside of the free resize period, Brilliant Earth agreed to do it free of charge. I can't wait to buy wedding bands from Brilliant Earth to complete the set.”
“This ring turned out to be beautiful! Fiance couldn't be happier with it. We are definitely planning coming back to Brilliant Earth for our wedding bands!”
“I found Brilliant Earth on a web search and after reading some reviews I decided to order my fiance ring from them. I liked the fact that there were many options for the type and quality of diamonds to choose from. This was a great option for those that have a budget in mind for a ring. The whole process from the time I placed the order till it arrived was exactly as is stated on their web page. I had to call customer service because when I received the notice of when it would ship it would have arrived when I was out of town. Brilliant Earth was very accommodating and helpful to arrange a alternate date to ship so I would be home. I truly loved the way they packaged the the wedding set and when I looked at the ring and especially with my eye loop I was more than please with the workmen ship and the diamond was more beautiful than I expected. Now my fiance lives in Colombia and I live in the US and as of this writing I have not given it to her but she has seen a picture of it and I can't wait to see it on her finger. I highly recommend Brilliant Earth for your engagement rings and customer service is so friendly and helpful.”
