“Bought this ring to propose to my now fiance. The ring looked great and was exactly what I ordered. After taking it to a local jeweler to get a size confirmation before sending it back to Brilliant Earth to resize, they informed me that 11 of the stones (more than half!!) on the ring were loose. The stones were so loose that when the jewelers showed me, I could see them moving back and forth without any type of magnifying glass. I contacted Brilliant Earth, who then stated that I would have to send it back for them to inspect before any changes would be made. I advised them it was a brand new ring straight from them, and should not have been sent out with loose diamonds. I was quoted a 4-6 week turnaround time for inspecting and fixing their mistake, when I had already waited an extremely long amount of time to get the ring. (Ordered 11/07/2022, received 12/02/2022, even though my order was supposed to be delivered on 11/23/2022). I was told that some folks had luck with getting their orders refunded a certain amount for repairs done at local jewelry stores in cases like this, but was told by Brilliant Earth I would have to send the ring back to be inspected before that was allowed. The turnaround time for that was still around 4 weeks, which does not make sense. I ended up paying out of pocket to get the brand new ring fixed with no help from Brilliant Earth.”
“My platinum band is starting to show signs of thinning on the backside 1.5 years after purchase. Ring was never resized and is not worn working out, cleaning, or during any other activities that may cause damage. Questionable platinum quality.”
“We are very happy with the quality of our purchase but the service is awful!! They made a mistake with the amount, we had to wait 2 more weeks for our delivery , then the size of the ring it was 8,50 instead of 6,50 that it supposed, and we had to wait 2 more weeks!! Nobody ever apologized!”
