“I bought this 18k white gold band for my fiance. It looked amazing upon arrival, but after just 2 months of wearing it, it was already dull, faded, and yellow. I alerted customer service of this, and they eventually agreed that the ring should not be having those issues, so soon. They agreed to replace it, which has been a completely separate disaster. After confirming a date of completion and return in an intitial email when I sent the ring back, I received an automated message from their system the next week alerting me of a delay. This was incredibly frustrating since we relayed to their rep that I NEEDED the ring back by a cetain date. I was assured that this would not be an issue at all, as the date was well in advance, and I had nothing to worry about. It has been nearly impossible to get anyone on the phone who can be helpful in any way. This entire process has left me frustrated and embarrassed, and wishing I had just gone with the traditional route rather than trust this service. If you value your fiance's happiness or your own sanity, please do not do business with this company.”
“It is for my engagement and for our wedding. My husband has bought me both rings and I had a dream of buying my rings from brilliant earth. He knew it . I was always looking at brilliant earth website and the Instagram page. So knew what I exactly wanted and he knew I wanted my special rings from brilliant earth. I was so happy when I saw the box of brilliant earth and knew it was my rings because of that. So very happy with the purchase and love it”
“Had the ring for 1 month sitting in the box. 6 days after my fiancee started wearing it we noticed an accent stone was missing. A stone should not fall out after such little time of wearing it.”
“My fiance was so happy! She found it to be perfect. So did I! And lastly Leah Zulz was Amaaaazing. She was one of the best customer service representatives I've ever interacted with she's awesome. I will always recommend this brand. Thank you so much”
