“I will not do any business with a company that will promise a certain deadline and miss it completely by 3.5 months. Especially when you have an incompetent sales rep named Molly Hodge. Once the sale is made, this is if it is placed correctly the first time, she will ghost you and not answer. you have to wait 24 hrs to have any sort of management to get back to you. When they do, they will apologize and say there is nothing that they can do at the time”
“My fiance and I had an outstanding experience at brilliant earth. From selecting the rings to purchasing and receiving everything was very smooth and easy. We worked with Kristen at the Edina showroom and she was phenomenal. We never felt pressured and were able to select exactly what we wanted.”
“We had a very bad experience. Due to a defective weld (see second picture) without any abuse, the setting detached from the band just before our one year anniversary. Brilliant Earth refused to honor the warranty. Customer Service was polite, but after many phone calls, we were only offered a 16% discount for replacement. Just to come to a compromise, I even proposed they replace the natural diamond lab grown diamond (my wife just wants her ring back), but they refused this. We are now out of a 1.5 ct. Natural diamond. Looks like we'll have to go the aggravating legal route to get our money back. At lease my sister is a lawyer...”
“I ordered her Platinum Emerald Cut, Waverly Halo ring end of February. It arrived early March in time for my proposal to her on March 13. It was an extraordinary hit! She absolutely loved it, & she's received numerous compliments on her engagement ring. I also had communication from B.E. Thank you!”
“My husband proposed to me with this ring almost 3 years ago. I still can't imagine a more perfect ring and still get compliments on it. Since the setting is raised there have been times I've worried about catching on things or it scratching our new baby, however, this has never been an issue.”
