“My fiance proposed over the weekend, and boy did he do a great job! This ring is beautiful, lightweight, stunning, and shines in the light. He bought a 1.06 carat cushion cut lab created diamond, and it looks perfect on my hand. I also love that the setting of the diamond is set into the band (it sits low), which is nice because I am a nurse and cannot wear jewelry that sits up high. I have not personally spoken to customer service, but he did say that anytime he called or emailed, they were great!”
“This ring is everything I wanted and I love it so much! Went to the shop in Chicago and ended up custom ordering a ring. It is beautiful and I receive a ton of compliments.”
“It's an engagement ring and the fiance likes it. My concern focuses more on the service received at BE Georgetown. Although everyone was very nice, welcoming, and eager to help, there was one important detail that the representative did not mention when doing ring sizing, fingers may swell or shrink depending on the weather. Because of this, my fiance ended up with a ""floating"" ring, we had to send the ring back for resizing, had to wait longer than ordering a brand new one, and had to use the complimentary resize to address the issue. Knowing this factor beforehand would have helped tremendously in the decision making process and saved a few headaches and calls to BE's customer service line.”
“My fiance proposed with a ring from BE. I was beautiful. The metal had chatter marks on it when I got it so when I had it resized I asked that it be fixed as my brand new engagement ring should be flawless, right? After three weeks I called to check on the status. The customer service department just kept telling me the repair department had contacted us... Which never happened. After a week of this I finally asked to be transferred to a repair specialist where they said my ring had just been sitting there for a week because they did not know if they were repairing it or not. The customer service of this company AFTER the sale is not very good. I still have not gotten ""documents"" that were supposed to be sent regarding my stone or the promotional necklace. They have sent something but to the wrong address. I cannot get an answer as to what it was or where it went as of today when I am writing this. I would strongly reconsider where you buy your rings from especially if you are still need to buy the wedding set. If/when I get my ring back it will be the last time I purchase anything from brilliant earth.”
“Went into the Georgetown location with a strong idea of what Engagement ring I was looking to get and was able to work with the representative to get the perfect stone. Quick, efficient, and at the end of it my Fiance said yes! What more could you ask for?”
“I like jewlry so when I found Brilliant Earth I was estatic to learn that I could design an engagement ring for my fiance. Plus, the diamonds are tracked on Everledger so you can have confidence in the authenticity, origin, and value.”
“I received this engagement ring and I was so impressed! It is the perfect mix of classic style with a unique twist. I am thrilled to have such a beautiful product that I can wear everyday!”
