“I‘m a long time customer of Bruna. Caught me with their values to sustainability and unique designs.
I bought same earrings that I bought before. I was very surprised to see they made the earring tinier and lower quality while selling at the same price.
Not fair at all.. shame..”
Dear Tugba,
thank you for your feedback and for being a long-time customer of Bruna 🤍
We’d like to get in touch with you directly to review your order and find a solution that works best for you. We will write you an email.
We continually update and refine our products, and your feedback is very valuable in helping us improve.
Looking forward to connecting with you!
Best regards,
xxBRUNA 🐚
Dear Assel,
thank you for your feedback. We’ve just reviewed your case again and can confirm that the correct order was sent to you. We’ve already reached out to you via email with the details.
If you have any further questions or concerns, please don’t hesitate to reply – we’re happy to assist you anytime.
Best regards,
xxBRUNA 🐚
“He comprado el
Repuesto a mi argollas bañadas en oro, pues había perdido uno, y me encontré que la cantidad de oro a bajado muchísimo, y con el su calidad. Es casi plateado el dorado de ahora, muy decepcionante!”
Hi dear Julieta 🤍
Thank you so much for reaching out to us and for sharing your experience. We are truly sorry that you were disappointed, and we completely understand how upsetting this must feel.
We will personally get in touch with you later today to look into this matter together and make sure we find the best possible solution for you. Your satisfaction means so much to us, and we truly appreciate you taking the time to let us know.
Sending you lots of love and thank you for your patience ✨
Kindest regards
x
BRUNA 💌
Hello Veronika🤍
thank you for your message. We could not find any return request from you in our system. Please contact our Customer Happiness Team so we can sort out your refund quickly and make sure everything is resolved for you.
Warm regards
xxBRUNA
Hi Maria💛
thank you for your feedback. We’re very sorry that the Calico Earrings did not meet your expectations. We will reach out to you shortly to find a suitable solution together ✨
Love,
xxBRUNA 🐚
