Hi Kristina,
Thank you for sharing what happened with your pouch! This certainly doesn't sound normal for the first day use. Please reach out to our Customer Service team for assistance with this right away! This bag and the pouch are under a 1-year warranty.
Kind Regards,
Case-Mate Team
“This bag is awesome. It's in everything/everywhere bag. I've been using it for travel trips and it holds so much stuff, and the little pouch is handy for small things like money, pens, nail clippers, things like that. I'm also looking forward to using it for crafting projects!”
