Hi Kristina,
Thank you for sharing what happened with your pouch! This certainly doesn't sound normal for the first day use. Please reach out to our Customer Service team for assistance with this right away! This bag and the pouch are under a 1-year warranty.
Kind Regards,
Case-Mate Team
“This bag is awesome. It's in everything/everywhere bag. I've been using it for travel trips and it holds so much stuff, and the little pouch is handy for small things like money, pens, nail clippers, things like that. I'm also looking forward to using it for crafting projects!”
“This tote is amazing! I get alot of compliments on this bag. Its very likable in so many ways and I love the color. Everyong asked me and was wondering where I got it from. :)”
“The pouch inside broke and I reached out to casemate and I still have yet to hear any updates. I had the tote for all of two days and the little pouch inside the zipper broke so now it can’t hold anything at all. I didn’t have anything but a lipgloss and hair tie in there so it wasn’t full. Not happy after spending 80 bucks on a tote.”
