“The product is really cool and I enjoy using it, but the customer service has been phenomenal! I think I had a previous version of the base unit and it got clogged and I just emailed them on a whim to find out how to clean it and they asked for me to send a video of the unit. Now this at first sounded like a practical joke, but I went ahead and did making sure to keep my face out of it and they immediately sent me a new base unit. The new base unit worked so much better than the previous one did, but when I originally put it all together i had to tighten the unit pretty hard to keep it from leaking. When I took it apart the first time to clean it, the glass broke and I couldn't use it anymore. I emailed them again hoping to get a replacement since it seemed like I had to tighten too much due to the new base and old glass not fitting well. The emailed me back right away that a new glass piece would be on its way. That's two times they did right by me with me really even having to ask them. I really am blown away by the quality of customer service, and I don't like writing reviews. The product is really great too, although I have longevity concerns, but the customer service is out of this world.”
“Awesome when working, but I had many problems, the service guys were great, they tried to correct the bugs but ended up refunding me my money. Hope they keep working on the design, maybe the next one will work properly .”
“Love the look first off. Sleek. Modern. Something out of a scifi movie.
Smooth draws. Like you're vaping in pure air. Love the Hydrology9.
The chamber for the Hydrology9 v2 needs to be slightly bigger though.”
“Wonderful vape and works awesome just the battery life becomes troublesome and once it gets dirty it becomes finicky. Other than that though this was a great vaporizer and I enjoyed the time that I owned one.”
“So I have to say, one of the more well thought out designed vapes. Clean, cool draws and tasty vapor production make this one of my favorite vapes. While not as portable as it is rough the size of a large flashlight, or lightsaber as I like to refer to it. The ceramic chamber that has the built-in stir tool is a nice touch. Definitely recommend this vape.”
“I decide, since I receive mine, to quite smoking. Now I am only vaporizing and love the feeling and to know that I don’t hurt my body at all. Hope you guys working on some new stuff, I might invest again in a year or too. Thanks you for changing my smoking experience for ever ! David”
