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Earl Grey Black Tea Reviews

4.1 Rating 46 Reviews
Read The Coffee Bean & Tea Leaf Reviews
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Phone:

8008325323

Email:

bthais@coffeebean.com

Location:

550 S Hope St,
Los Angeles
California
90071

We have been buying this tea for a long time. The most recent purchase has a completely different smell and taste. We are so sad. :(
2 Helpful Report
Thank you for your review. Our Team has reached out to you via email to learn more about this issue and offer assistance.
Taste has changed. Absolutely horrible. Does NOT taste anything close to the old Earl Grey tea I used to buy from you. Moreover extremely disappointed with the customer service, sine there is no one to talk to and Noone called me back after I left a message online requesting a call back.
2 Helpful Report
Oh no! We’re so sorry for the delay. We strive to provide the best service possible and will relay this to our guest relations team as we are always trying to improve. Our Team will reach out via email asap. The flavor of naturally grown products such as tea can vary from one harvest to the next due to changes in soil, climate, and growing conditions. We strive to achieve the same great flavor each harvest and it is disheartening to hear we fell short.
What I got was not Earl Grey but some other tea! I have bought Earl Grey Tea from you for years, I know your Earl Grey Tea!
2 Helpful Report
Thank you for your review. Our Team has emailed you directly to learn more about this issue and make this right.
we love this tea, we have been trying many different brands and this is always our go to. Bummed that it goes out of stock often, but we try to always keep some in our pantry!
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Thank you for your kind review. We are listening to our customers' feedback and working to stabilize our tea inventory.
I have always been a fan of Earl Grey tea. Your teabags are awesome and I love the taste.
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good as an ice tea
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Not enjoying this version of Earl Gray.....not tasting the bergamot
2 Helpful Report
For the past 10 years I have been drinking CBTL tea, mostly Earl Grey. I travel with it even! Sadly the CBTL store that was next to my work, where I became a year snob, is gone. But I'm so happy I can order on line!!! There is No Comparison to other brands of Earl Grey. Yes I've tried them All. I don't waste my time or money on any others now! Thank you for a quality product that has Great Taste!!! I start each and every day with CBTL Earl Grey hot tea!!
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