Thank you for your review. It is disappointing to see that you were dissatisfied with your order. We would like to learn more about what went wrong and how we can improve for future. Our Team will be in touch via email to learn how we can assist.
“Dear sir:I always enjoy my Coffee Bean Powders! They are always delicious and smooth.The part that I am disappointed is when you have a promotion for FREE shipping with a limited amount purchase. I did have the amount required and YOU still charged me shipping. What's the use of promoting FREE shipping when you have limitations. It's just a BIG LIE! Please don't promote FREE shipping when you don't offer it to ALL who are dedicated to buying your products. Thank you.”
Thank you for your review. We currently offer free shipping within the contiguous U.S. with a purchase of $49+. Our shipping policy is available here:
https://www.coffeebean.com/shipping
We appreciate your feedback and will take another look to see if it's possible to extend the offer to Hawaii and Alaska customers in the future.
“The hazelnut powder is by far my favorite. The flavor is perfect and it’s delicious when you’re making an iced coffee. Based on my first review of the Vanilla powder I encountered the same issue where the can was not full at all.”
Thank you for your review. Sometimes the powder settles during transit which can cause the product to become more dense and leave room at the topd. However, the tin will still contain the advertised amount of product by weight.
Thank you for your review. Our Team will reach out to learn more about the dents and see how we can help. The tins don't include plastic scoops at this time but we appreciate the idea and will look into this further.
