“Thank you for the opportunity to send in a review, customer service did a fantastic job of sending out the part needed to repair the stove that came defective from the factory, the bead blasting material left in the stove caused the magnetic motor in the blower to seize up when turned on, part was shipped immediately, unfortunately it arrived damaged, second part shipped arrived damaged, between the three blower assemblies I was able to get the stove operational.”
“This part was provided under warranty as the one that came with the stove was making a very loud noise. This was very much appreciated and arrived in a timely manner.”
“Tech support was great in helping me to diagnose the problem I was having. They shipped the replacement fan out and I had it the next day at no cost. They made sure I knew how to remove and replace and hook up the new one.
This quickly and easily solved my issue. Very pleased.”
