“The stove has worked well. Only problem was some of the parts, auger bearings, main power switch and the burn pot went out and had to be replaced. ComfortBilts was very responsive to the failed parts and sent me replacement quickly. Company is great to work with. Of course the pellet hopper opening is too small. but you figure out how to use it. Hoping it will last for several years. My old Canadian built stove lasted me for over 12 years. Only problem I had with it was the igniters didn't last long. This stove's igniter so far so good.”
“While I am concerned by the fact that the switch failed with less than three months use, I am pleased with the response from comfortbilt. They promptly sent out a new switch and refunded my cost. Additionally, my burn pot has developed a spiderweb crack in the bottom. I sent pictures to Comfortbilt and they immediately sent out a replacement. In conclusion, Comfortbilt has excellent customer service... unfortunately I've had more problems in 6 months with their stove than I did with my Breckwell over 12 years.”
“I have had to replace the Main Power Switch three times so far. If you could send me a spare Main Power Swich it would be very much appreciated.
Thanks, wayne”
“Had a problem with my power switch and contacted Comfortbilt. Dealing with Comfortbilt was a pleasure and they had a very quick response. Thanks Comfortbilt !!!”
“I am so happy with the service I get from Comfort Built. I send an email with my issue and they respond quickly with the solution and send me the parts and instructions on how to install it. Very satisfied!!”
“We love the stove. We did have some problems with it, and after talking to your technician he thought it was most likely the main power switch. It ended up being the motherboard. I couldn't be happier with the service you provided.”
“This switch is problematic and is probably the weakest part of the world's best pellet stove in my opinion. Have an extra on hand is a really good idea. It is not hard to replace and I'm m guessing you will have to replace it in the first two years. I want it known I love my HP-22 stove. It performs wonderfully. The support staff at comfort built are fantastic.”
