Vanity Planet Aira Facial Steamer with Bunny Ears Spa Headband - Beige Silver Reviews

4.7 Rating 1,558 Reviews

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“Not impressed”

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Hi Brittni, Thank you for sharing your thoughts about our Aira Facial Steamer. We would love to learn more about your experience with using the product.¬†If you can please check your email as we have sent a follow-up there. Thank you, Your VP Team

“My face and eyes are especially itchy and dry during this brutal winter weather. Not only does this lovely steamer soften my face, it also clears my breathing passages. Best money i've spent in quite awhile!”

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“This is life changing! So relaxing.”

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“My face glows after each use. I‚Äôve a combination skin. I usually get breakouts when my skin gets dry but using this steamer has made my skin so soft and hydrated that I don‚Äôt get it anymore. The result is so visible! It‚Äôs easy to use and maintain. This is a must have!”

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“I was super excited to try this product out and I would love to be writing a review about the product itself but am instead writing a review about how I have yet to receive it. I ordered it January 11th and it‚Äôs now February 16th and I still don‚Äôt have it. I reached out to customer service at a month of not receiving it and they were like OH we will get that shipped to you right away and ‚Äúsent it‚Äù a few days ago. They offered me a 20% off discount for the mishap when I can literally get a higher discount on their site 😂 thanks guys!”

Helpful Report

Hi Paige, We appreciate you taking the time to write a review and sharing your experience. We value each feedback as it's necessary in order for us to make improvements. We would also like to apologize for the delivery delay and for any inconvenienced caused. Customer satisfaction is our top priority and although we might have not met your expectations, we hope to get an opportunity to earn your continued trust. We'd like to look into this further and resolve this matter to your satisfaction. Can you please send us an email with your order information at hello@vanityplanet.com with the subject: Paige/ Escalation Team so we can find your order and find the best resolution immediately. Looking forward to receiving your response. Best Regards, Your VP Team

“I really love this product but had to exchange 3 times!. I'm not sure if my local store received a bad batch, but every time I exchange the product there's an issue.”

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Hi Valerie, Thanks for sharing your review about our Aira Ionic Facial Steamer. We appreciate your open and honest feedback as we are always looking for ways to better improve our products. Nevertheless, we are happy to know that we have come to a resolution with you on 2/25. Your free replacement has already been processed and already on its way to you. Hope you enjoy it! In case you'll have any further concerns in the future, please do not hesitate to contact us. Best Regards, Your VP Team

“It didn't "steam" as much as I was expecting. More like a light "cloudy" feel. Didn't get the job done.”

Helpful Report

Hi Marquetta, Thank you for taking the time to give us a review. We take each feedback necessary in order for us to make improvements. We're also sorry to hear that our product has not met your expectations. We aim to provide a wonderful experience to each of our customers whenever they use our products. And although this may not be the case here, we still hope to earn your continued trust. We'd be more than happy to look into it further. A lead representative will reach out via email to further assist you in resolving this concern. Best Regards, Your VP Team

“The steamer itself is amazing! I love the way my face feels after a good steam sesh! I also feel like my skin has never looked better. My biggest complaint that makes this product almost not worth buying is the design of the water reservoir. I can not get it out. I have to find something like my tweezers or a knife if jam in the edges or the water reservoir in order to pop it out. This design is horrible and keeps me from using it as often as I normally would because it is such a pain.”

Helpful Report

Hi Jessica, Thank you for sharing your experience with us. We're happy that you find the steamer amazing. Also our sincerest apologies for the troubles you had while using it. Customer satisfaction is our top priority so we'd really love the opportunity to make it right for you. A lead representative will reach out via email to further assist you in resolving this concern. Looking forward to assisting you further. Best Regards, Your VP Team