“I didn’t receive the delivery. In error my order showed delivery to my home address rather than the friend I intended it for. I was on holiday where I could not send or receive emails so even when I realised my mistake I tried to change the order but could not. I could find no way to contact C&S other than email which was not available to me. I texted a neighbour in our block of flats to look out for the delivery and take it herself. However the driver could not contact me and didn’t try neighbours. I see this is my initial error, but it’s frustrating not to be able to ring the company and have a wasted delivery and my friend not receive her gift. I’ve sent her your afternoon tea before and she raved about it!”
I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.
“A really great concept but the cakes and scones were average, excessively packaged in cheap plastic and expensive considering what you receive. Service and delivery were however excellent.”
I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.
