“I ordered some brownies for my son's birthday. I clicked the ShopPay option to pay which required me to authorise my credit card and then pushed the order through. That evening when I checked my emails I noticed the delivery address was set to my home address even though I had entered my son's address. At this stage there was nothing I could do but wait for the delivery to arrive and then repost to my son.
I contacted customer service. The reason why the delivery address had changed was because the ShopPay system overrides the details I entered. The confirmation email is sent out with a 30 minute window in which to change the address. However I could not access my emails until much later in the day so this was not an option for me. My original delivery was refunded but I had to pat £5.60 for the second lot of postage and the brownies took an extra 2 days to arrive so we're past their best when they got to their final destination.
So beware if using ShopPay that you need to check your confirmation email so that you can change the delivery address to the address that you want the brownies delivered to.”
“Item didn't arrive on recipient's 16th birthday.
When the brownies did arrive they had a very short shelf life from what the recipient's mother told me.”
“I buy a box for everyone’s birthday as it is so easy to send in the post. Plus they are DELICIOUS!!! my boys (young adults!) are always excited when a Cutter & Squidge box is delivered :)”
“I have bought these for various friends for their birthdays and I can honestly say that they have all thoroughly enjoyed them! :-) I look forward to ordering more of these from you in the future for my friends and family. I may one day I order these for myself to try :-)”
“This was a gift for our Grandson's Birthday (not the first time we have sent him Cutter & Squidge goodies)
They were well received, arrived on time, delicious to eat and well packaged, I'm told. Thank you Cutter & Squidge for another great order”
