“Quite disappointed. Outside packaging lovely, selection looked either packed upside down or damaged.
Don’t know if this impacted opinion of the actual goods but it didn’t feel like the quality birthday gift I was expecting. Wouldn’t order again. I Did send this feedback direct but no reply.”
Thank you for taking the time to share your feedback 💛
We’re sorry to hear that the Happy Birthday Squidge Selection Box did not meet your expectations. While we’re pleased you found the outer packaging lovely, we completely understand your disappointment that the presentation and quality of the treats inside were not what you had hoped for, especially when purchased as a birthday gift.
We would like to reassure you that customer feedback such as yours is incredibly valuable to us, and we have recently updated our selection boxes and packaging following customer feedback to improve both the presentation and overall customer experience ✨
We would also like to note that we have not been able to locate any communication relating to this order. As such, we have not previously had the opportunity to investigate your concerns or discuss a resolution with you.
Please do reach out to our Customer Care team at hello@cutterandsquidge.com with your order details, and we would be more than happy to review your experience and see how we can help 💛
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Cutter & Squidge. 💕
Thank you for your lovely review 💕
We’re delighted to hear the Happy Birthday Squidge Selection Box has become a birthday favourite for your son and that he always enjoys the treats inside ✨
It means so much to know our cakes and bakes have become part of your family’s celebrations year after year 💛
Thank you for your continued support and for choosing Cutter & Squidge to help make your son’s birthdays extra special 🎉💕
“Sent as a birthday treat for my daughter who lives in London. The selection box more than lived up to expectations and she enjoyed it all! Only slight disappointment was with delivery. Arrived as planned but was left at the front door of the block of flats without ringing doorbell. Not great on a day of 34 degrees heat. Luckily I was checking my phone and saw the photo. No harm done.”
Thank you for taking the time to share your feedback 💕
We’re delighted to hear the Squidge Selection Box was a hit with your daughter and more than lived up to expectations ✨
We’re sorry to hear the courier left the parcel at the entrance to the building without ringing the doorbell. We completely understand your concern, particularly given the exceptionally warm weather on the day 💛
We’re pleased that you were able to see the delivery photo promptly and that the gift was recovered quickly with no harm done. We will also ensure your feedback regarding the delivery experience is shared with the courier partner for review.
Thank you for your support, and we hope to help make many more birthdays special in the future 🎉💕
“This was such a gorgeous birthday treat for my husband and he absolutely loved the different flavours and a range of biscuits cakes and macarons. It was also presented beautifully in the gift box. Would highly recommend as something a bit different for someone for their birthday.
I wish I could add a photo but they were eaten within 24 hours!”
What a lovely review — thank you 💕
We’re so happy to hear your husband loved his birthday treat and enjoyed all the different flavours ✨
And the fact it didn’t last long says it all! 💛
Really appreciate the recommendation, and we hope to help you celebrate again soon 🎉
“Sent for a friend's birthday who was delighted with the look, the selection and the quality. She was only sad that she had to share them, they were so yummy! Thanks so much for getting them to her on time!”
Thank you so much for your wonderful review 💕
We’re so happy to hear your friend loved everything from the look to the selection and quality – and that they were so yummy they were hard to share! ✨
It means the world to us to be part of such special celebrations, and we’re delighted everything arrived on time 💛
We hope to treat you again very soon 🎉
“We've ordered the birthday selection box as a happy birthday gift to our friends without knowing cutter & squidge or the products. The overall handling was prefect and the delivery was in time. We were told that the cakes were delicious so that our friends kept the address.”
