“My pot of jam was missing from the box. The box was very small - I saw it before it was opened and I am hoping my recipient was ok with it, she didnt sound too impressed or effusive, which was a pity as it was meant to be a treat for her 70th birthday and I feel it fell a bit flat (she was too poilite to say outright but her thank you told me all).”
Thank you for sharing your feedback. We’re sorry to hear that the jam was missing from the box and that the gift didn’t land quite as you had hoped, especially for such a special occasion.
Please do get in touch with us at hello@cutterandsquidge.com so we can look into this for you and support in the best way we can 💛.
Customer Experience Team 🍰
“The Afternoon Tea at Home was ordered as a gift for a friend who is unwell. It arrived beautifully packaged and was thoroughly enjoyed by the recipient. C & S products make great gifts which are always well received.”
“Every Afternoon Tea At Home purchase has been excellant. My family and friends have loved the cakes and scones sent to them. Delicious, scrumptious and delightful are only a few adjectives to decribe the products sent to them.”
Hi Catherine,
Thank you for sharing your feedback. We’re so sorry to hear that your recent experience did not meet the high standards we aim for at Cutter & Squidge. What you’ve described is not our standard, and we’d love the chance to put things right.
We’ve reached out to you directly to learn more and to make sure we can resolve this for you. As a valued returning customer, your happiness means a great deal to us, and we truly hope to restore the experience you’ve had with us in the past.
With warm regards,
The Cutter & Squidge Team
