“Every Afternoon Tea At Home purchase has been excellant. My family and friends have loved the cakes and scones sent to them. Delicious, scrumptious and delightful are only a few adjectives to decribe the products sent to them.”
Hi Catherine,
Thank you for sharing your feedback. We’re so sorry to hear that your recent experience did not meet the high standards we aim for at Cutter & Squidge. What you’ve described is not our standard, and we’d love the chance to put things right.
We’ve reached out to you directly to learn more and to make sure we can resolve this for you. As a valued returning customer, your happiness means a great deal to us, and we truly hope to restore the experience you’ve had with us in the past.
With warm regards,
The Cutter & Squidge Team
“I received a hamper as a gift. I complained as the scones were awful. I was offered a replacement which I ordered. Scones equally as dry and crumbly as before. When I pointed this out I was told they’d have a word with their head baker!!!”
Hi Maureen,
Thank you for sharing your feedback. I’m really sorry to hear you didn’t enjoy the scones you received. As a family-owned business, we take huge pride in producing quality bakes using natural, premium ingredients, and when our customers speak — we listen.
Passing feedback like yours directly to our bakery team is not dismissive; it’s exactly our goal. It means your comments will be reviewed by the very people who create our recipes and can make improvements for the future.
-Customer Experience Team
