“I ordered at the last minute for next-day delivery, and it arrived exactly as promised, securely packaged. But forget all of that… the real standout was the taste. It was absolutely delicious – really lemony and light. Even my self-proclaimed cake-hating husband had two slices, and instead of letting me share the rest with family, insisted we keep it so he could finish it himself. There’s genuinely no higher praise than that!”
“Delicious! The family loved this cheesecake. We could taste the delicate flavours of lemon and blueberry and it was not overpowering. Just enough ! The cake was soft and just the right amount of creamy cheese. It looked amazing ! Would definitely recommend this size cake for a family of four. We are looking at what we want to try next !”
“The cake was stale and tasted like it was made days before.
I have ordered several times and this was the first time this happened.
I complained about it and was asked to send a photo of the cake, well I have no photo that would show how stale it was, it was all binned as all guests told me it wasn’t edible and after trying myself I agreed.
I was told they were sorry and hope I”
Hi Christine,
We’re so sorry that your experience left you disappointed. While we normally ask for photos so our product team can review and learn from any issues, the next step would always have been to follow up with a goodwill gesture so our customer is left happy. That is always our aim.
We’ve been in touch to make things right, and we hope this helps restore your confidence in us. Thank you for giving us the chance to put things right — your feedback really helps us do better.
-Customer Experience Team
