“The cake was stale and tasted like it was made days before.
I have ordered several times and this was the first time this happened.
I complained about it and was asked to send a photo of the cake, well I have no photo that would show how stale it was, it was all binned as all guests told me it wasn’t edible and after trying myself I agreed.
I was told they were sorry and hope I”
Hi Christine,
We’re so sorry that your experience left you disappointed. While we normally ask for photos so our product team can review and learn from any issues, the next step would always have been to follow up with a goodwill gesture so our customer is left happy. That is always our aim.
We’ve been in touch to make things right, and we hope this helps restore your confidence in us. Thank you for giving us the chance to put things right — your feedback really helps us do better.
-Customer Experience Team
