“Decent cake but terrible packaging.
The plastic wrap gets stuck on the icing leaving a distorted cake to be presented. Delivery guy also left the parcel vertical ie cake was sitting sideways..”
“Cake was very dry which was very different from previous orders so was quite shocked. The whole family had high expectations which sadly were not met.”
Hi Mosope,
We’re really sorry to hear that the cake didn’t meet your expectations, especially knowing that it wasn't the standard that you know and love. We’ve reached out to you to learn more and to see how we can make this right. Your feedback is so important to us and we look forward to being in touch.
— Customer Experience Team 🍰
