“Cake was delicious as always but the cake was damaged as the delivery driver placed the box on its side on the doorstep. Why didn't he 1 wait for us to answer the door or 2 placed the box on its bottom”
Hi Jeff,
Thank you so much for the 5 stars, and we're delighted the Chocolate Fudge Caramel Cake was delicious, as always. We're really sorry it arrived damaged because the box was left on its side on your doorstep. That isn't the experience we want for you, and we've passed your feedback on to our delivery team. If you'd like to get in touch at hello@cutterandsquidge.com, we'd be happy to look into it for you
Thank you for taking the time to share your feedback 💕
We’re pleased to hear you enjoyed the rich chocolate and caramel flavour, although we’re sorry the texture of the cake wasn’t what you expected. 💛
As outlined in our cake care instructions, our cakes should be brought fully to room temperature before serving. This allows the sponge and buttercream to soften to their intended texture, as serving the cake too cold can make the sponge feel firmer and more prone to crumbling when cut.
We’d really like to look into your experience further, so please contact our Customer Care team at hello@cutterandsquidge.com with your order details and photos of the cake. We’ll be happy to help and see what we can do to put things right 💕
“The Chocolate Fudge Caramel Cake was truly delicious.....authentic, fresh ingredients and beautifully balanced sweetness. Thoroughly enjoyed by all of us!”
Thank you for such a wonderful review 💕
We’re absolutely delighted to hear our Chocolate Fudge Caramel Cake was such a hit with everyone ✨
It’s fantastic to know you loved the freshness and flavour, and especially that you found the sweetness beautifully balanced. Rich and indulgent without being overly sweet is exactly the kind of experience we want from this cake 💛
Thank you for choosing Cutter & Squidge. We’re so pleased it was thoroughly enjoyed by all and hope to bake another delicious treat for you soon 🍫🎂💕
Thank you for your wonderful reviews 💕
We’re absolutely delighted to hear you loved our Chocolate Fudge Caramel Cake and that it made such a perfect birthday cake ✨
It’s fantastic to know you thought it looked beautiful, tasted amazing, and that you also found our website easy to use with a great range of options for different dietary requirements. Creating delicious celebration cakes alongside a smooth ordering experience is exactly what we strive for 💛
Thank you for your kind words and for choosing Cutter & Squidge. We look forward to helping you celebrate many more special occasions 🎂🍫💕
Thank you for such a lovely review 💕
We’re delighted to hear the Chocolate Fudge Caramel Cake was such a hit for your daughter’s 21st birthday celebration ✨
It’s wonderful to know it was absolutely delicious and that your only regret was not ordering a larger size 💛
Thank you for choosing Cutter & Squidge to be part of such a special milestone, and we hope to help you celebrate many more memorable occasions in the future 🎉💕
Thank you for such a lovely review 💕
We’re delighted to hear you enjoyed the Chocolate Fudge Caramel Cake and that it was such a hit with your guests ✨
It’s wonderful to know everyone loved it and that it made your occasion even more special 💛
Thank you for your continued support and for choosing Cutter & Squidge. We can’t wait to bake for you again soon 🎉💕
Thank you for such a lovely review 💕
We’re delighted to hear the Chocolate Fudge Caramel Cake was the perfect treat to help cheer up your friend ✨
It’s wonderful to know she enjoyed it and found it just the right size too 💛
Thank you for choosing Cutter & Squidge for such a thoughtful gift, and we hope to help spread more smiles again soon 🎉
“This cake as way to sweet and rich, the caramel in the middle overpowered the rest of the flavours of fugde and choco.
C&S cakes have always been amazing, espeically their Lemon and Blueberry”
Thanks so much for sharing your thoughts. We’re glad you’ve enjoyed our cakes in the past, especially the Lemon and Blueberry 🍋🫐! We hear you on this one — taste can be very personal, and we really appreciate your feedback about the sweetness and caramel.
Customer Experience Team 🍰
