“Delivery was appalling, left outside my building anyone could have stepped on or taken it. Lucky it didn't rain. Cake was dry and the passionfruit overpowered the pistachio so was more sour than anything. Such a shame as my expectations were high, will not be ordering from here again.”
We’re sorry to hear your experience didn’t meet expectations. While our courier’s delivery protocols are beyond our control, using the tracking link to set a safe place for delivery or specifying a trusted neighbour can really help ensure parcels arrive safely.
We appreciate your feedback on the cake flavour as taste can be personal, and we always want our customers to be happy with their experience. Please do reach out to us at hello@cutterandsquidge.com
as we’d love the opportunity to make things right and bring a smile.
— The Cutter & Squidge Team 🍰
“Just the right delicious amount of moist sponge and filling. Shared amongst my church group and we loved it! Thoroughly reccommended- I forwarded them the link to your website!”
“This cake was very dry compared to the previous 2 purchased. Has your baking methods changed over the last year? It was a birthday present for a C&S fanatic and foodie, but he immediately commented on the lack of moisture. Quite disappointed this time round.”
Thank you for sharing your thoughts. We’re very sorry that this cake did not meet expectations, especially for a Cutter & Squidge fanatic. We’ve reached out to you directly to make sure your experience is addressed.
At Cutter & Squidge, we take great care in crafting each treat by hand, and we truly value feedback that helps us continue to delight our customers.
Warmly,
The Cutter & Squidge Team ✨
