What are the key features of the product?
High Quality, Elegant, Good Weight, Versatile, Looks Expensive, Attracts Compliments, Unique, Great Gift, Great Value, Stylish
Dear Luvuyo,
Thank you for sharing your feedback with us. We want to ensure your concerns are addressed promptly. We’ve sent an email request to you and kindly ask for your response at your earliest convenience. This will help us move forward with resolving the issue to your satisfaction.
We appreciate your patience and look forward to assisting you further.
We wish you a wonderful day!
What are the key features of the product?
Elegant, Versatile, Looks Expensive, Attracts Compliments
“Absolutely love my new addition to my collection of watches! This is by far my best buy and brings me so much compliments. I will definitely be adding another to my collection.”
“Danielle (Daniel Wellington)
Jan 20, 2025, 16:52 GMT+8
Hello Luvuyo,
We hope this email finds you well, and we sincerely thank you for your patience during the return process. We apologize for any inconvenience this may have caused.
Upon reviewing your case, we have confirmed that this issue falls under warranty, and we deeply regret any frustration this situation may have caused.
To resolve this promptly, our team has successfully placed a new order for a replacement watch, which will be sent to you as soon as possible. For your reference, your new order number is SH20077ZA.
Once the order is shipped, you will receive the tracking information directly from UPS via email. You can then use your tracking number to monitor the package and obtain further details about your delivery.
We truly apologize for the inconvenience and appreciate your understanding, patience, and cooperation throughout this process. Please don’t hesitate to contact us again if there is anything further we can assist you with.
Thank you once again, and have a great day!
Best Regards,
Danielle
Customer Service Consultant
Daniel Wellington
Recieved the replacement order with the same problem, had to send it back again such a disappointment”
“I bought the watch on the 2nd of December, it was delivered on the 4th. Since then I’ve been trying to arrange for pick up because the watch is too big. The UPS system is a hustle, they don’t respond to collection requests from customers, they don’t answer their phones even.
Seeing that they are not collecting the parcel I decided to buy another watch which was delivered however upon unpacking I discovered that it doesn’t work.
My experience with DW has been horrible honestly and I regret spending so much money just to stress myself and feel this frustrated and helpless”
