What are the key features of the product?
Elegant, Versatile, Looks Expensive, Attracts Compliments
“Absolutely love my new addition to my collection of watches! This is by far my best buy and brings me so much compliments. I will definitely be adding another to my collection.”
“Danielle (Daniel Wellington)
Jan 20, 2025, 16:52 GMT+8
Hello Luvuyo,
We hope this email finds you well, and we sincerely thank you for your patience during the return process. We apologize for any inconvenience this may have caused.
Upon reviewing your case, we have confirmed that this issue falls under warranty, and we deeply regret any frustration this situation may have caused.
To resolve this promptly, our team has successfully placed a new order for a replacement watch, which will be sent to you as soon as possible. For your reference, your new order number is SH20077ZA.
Once the order is shipped, you will receive the tracking information directly from UPS via email. You can then use your tracking number to monitor the package and obtain further details about your delivery.
We truly apologize for the inconvenience and appreciate your understanding, patience, and cooperation throughout this process. Please don’t hesitate to contact us again if there is anything further we can assist you with.
Thank you once again, and have a great day!
Best Regards,
Danielle
Customer Service Consultant
Daniel Wellington
Recieved the replacement order with the same problem, had to send it back again such a disappointment”
“I bought the watch on the 2nd of December, it was delivered on the 4th. Since then I’ve been trying to arrange for pick up because the watch is too big. The UPS system is a hustle, they don’t respond to collection requests from customers, they don’t answer their phones even.
Seeing that they are not collecting the parcel I decided to buy another watch which was delivered however upon unpacking I discovered that it doesn’t work.
My experience with DW has been horrible honestly and I regret spending so much money just to stress myself and feel this frustrated and helpless”
“The watch arrived with a dead battery. There was no indication of how to install the extender, or at least a note to say that you need to take it to a jewellery shop in order to have the extender installed.”
Hi Lindelwa,
Thank you for leaving a review on our website. We appreciate your feedback and are eager to address any concerns you may have regarding the product you received.
Due to the Iconic Link’s unique design, professional tools are required to add or remove links in the bracelet.
If you need the watch adjusted to fit your wrist perfectly, just bring it to one of our DW Retail Stores for free sizing. Please keep in mind that this does not apply to 3rd-party retailers selling our products.
You also have the option to take your watch to a local certified watch shop or jeweler, as most will be able to perform the adjustment for a small fee.
Kindly note that any adjustments made to the length of your watchband must be reversed in order for your product to be eligible for a return.
If there is anything else we can help you with with the product that you received please send an email request via this link https://danielwellington.zendesk.com/hc/requests/new , and we will assist you in any way we can.
We wish you a wonderful day!
