Sorry you’re having a horrible experience with us.
We’d like to help get this working as expected. If you’d like, we can review your interactions history, verify device status and remote setup, and explore a fix or replacement if needed. Please reach out to us at (844) 903-0847 so we can assist promptly.
Kind regards,
Team Deako
Great to hear! We’re thrilled the motion sensor switch was quick and easy to install and works better than you expected. If you ever need anything else, we’re here to help.
Kind regards,
Team Deako
Fantastic to hear! We’re glad the Simple Motion Sensor Switch is working for you. If you’d like setup tips or run into any questions, we’re here to help.
Sounds like there is something going on at that backplate location.
The Motion Sensor can only be in locations where one switch controls the light.
If the location is single pole, then we want to make sure the wiring is right. If there's a missing neutral wire, the Simple Motion Sensor switch will remain in the on/off position it was in when inserted, and the main button won't work.
If there is swapped hot-in/load, then the switch will work for a few times, then die because it ran out of charge that it's supposed to be getting if the wires were correct.
Hope that helps!
“We have motion sensor switches in our pantry and recently in our bedroom closet. We forgot to turn off the closet switch quite often. Installation could be clearer, as the "test" option is also a 30 second timer if no motion is detected. This is the one we prefer vs. the other timer options. The instructions don't specify this setting as an option, even though it is. Would be nice if the instructions listed 3 options instead of 2. Otherwise set up is easy. Price is high at around $50 US.”
Thanks for the four stars! We’re glad the motion sensor switches are working well for you, and we appreciate your note about the installation details. Your feedback helps us improve the instructions and clarify the test/timer option.
