Hi George,
Sorry to hear this. If you need help troubleshooting, please reach out to our Support Team at 1-844-903-0847 so we can assist promptly.
Kind regards,
Team Deako
Thank you for your review, Debre. We’re glad to hear you love the motion sensor switch; it’s amazing to hear that.
If you need anything, we’re here to help.
Kind regards,
Team Deako
Thank you for your review, Eric. We’re glad to hear it works great on the lowest time setting.
If you need anything, we’re here to help.
Kind regards,
Team Deako
“I recently purchased a second set of Deako switches after using my initial order for six months in my new home. The motion sensors have been a game changer and are now a must-have in my garage, kids' bathroom, kids' closet, and master closet. I love the versatility—you can choose between two different timing settings or disable the motion sensor entirely to use it as a standard light switch. Just keep in mind that since these switches automatically turn off after the preselected time, they aren't managed through the app. Highly recommended!”
Thank you for your review, Shalonda. We’re glad to hear the motion sensors are a game changer and you’re enjoying the versatility across different spaces. If you need anything, we’re here to help.
Kind regards,
Team Deako
“Purchased 6 sensors for different areas. When installed in a multi-switch panel, they work seamlessly and I love them. However, they do not work at all on single switches, which is where I need them the most (e.g. pantry, closet, etc.). I've done all the troubleshooting noted on the Deako site and have tested and confirmed the motion switches do work. They just don't work on my single switches. So disappointed.”
Thank you for your review!
The Simple Motion Sensor Switches should only work in single pole locations, not multiways. We like to make sure that when we refer to single pole, it's one switch controls the light, not multiple (like a hallway). That can get confusing because light switches can be grouped with other switches in the same panel, known as a one-gang, two gang, three-gang, etc.
If you haven't already, feel free to give us a call! There may be something going on with the wiring if the Motion Sensors aren't working as intended, as they need the neutral wire connected, so they won't work if that's disconnected, and the hot-in/load needs to be in the right places as well.
Thank you for your review. We’re glad to hear you like the switch, and we understand your wish to be able to turn it off without disabling the motion sensor.
If you need anything, we’re here to help.
Kind regards,
Team Deako
“My first Simple Motion Switch was experiencing some issues with turning on without any movement. I contacted customer service to see if they had any advice as how to fix this or troubleshoot the issue. Customer service immediately sent me a new switch. Thank you for such outstanding customer service!”
Thank you for your review, Debra. We’re glad to hear our customer service could help quickly with a replacement and that you’re satisfied with the support.
If you need anything, we’re here to help.
Kind regards,
Team Deako
