“They look nice from a distance but when I opened one lamp to remove the bubble wrap inside around the glass globe, the black coating came off the latch. Also, the wood look block the lamps are mounted on looks like very cheap painted plastic backed with cardboard.”
Hi Shelly, We are sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team with a photo so we can address this for you at yourbestfriends@decorsteals.com!
“I would’ve given it a five but the globe when I hung it on the wall the latch was loose and the globe fell out and broke. I had to take a screwdriver and tighten up the latch.”
Hi Natalie, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Omg! I just hung mine up. It is the BEST thing I have ever purchased for my house. Just beautiful and I had the perfect place for it. Love that it runs on batteries.”
Hi Tracy, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team with a photo of the item at yourbestfriends@decorsteals.com so we can make it right for you! Enjoy your day!
“My neighbor had one of these lights & I knew I had to get a couple when they came back in stock. They're very large & well made & I love that they have a timer. Plus they look like they're actually hard wired in the house.”
Hi Pennylane, The Bulb in this Sconce is not "interchangeable". Only the Bulb provided with the Sconce will work.
We do not have "Bulbs for Sale" but we do have "Replacement Bulbs" for customers who receive a damaged Sconce. If you need further assistance you can email us at yourbestfriends@decorsteals.com we'll make sure you're taken care of right away! Have a great day!
We hope this helps!
