Hi Mariann, We're so sorry to see this star review! If you need assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“First of all, I was excited to receive the fall box. I was very disappointed in the quality. The tiered tray which is main reason I purchased the box, was scratched up and very plastic looking with a very strong smell. The leaf garland reeked of a strong chemical smell also. I did really like the pie plate and trivet, but I can go to The Hallmark store etc. and buy similar products for much less. I’m sure I won’t be purchasing anymore of these boxes.”
Hi Alliene, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I was very disappointed in the 3 tiered shelf. It was chipped in a couple of places upon arrival. I did get store credit for it but I decided to go ahead an assemble it and the shelves do not stay level. Just not the quality I had hoped for. Loved everything else”
Hi Kim, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Samantha, We are sorry to see this! If you need assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“Beautiful! Everything in the box was better than I had imagined. The quality of each piece is high end and a bargain for the price we paid. Thank you for putting together such an extraordinary box.
PS - I used the leaf garland as a wreath.”
Hi Jill, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
