“I got the Fall Box. Not too impressed with the quality of the "wooden" 3 tier stand. Looks really shiny and fake and has areas of paint chipped off. I wanted to return it all, but realized it was not an option. Won't do that again.”
Hi Stacy,We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“This was like an early Christmas! Even though I knew what was in the box, it was such a pleasant surprise to open every box. Everything is a great quality, can't wait until they offer the next steal”
Hi, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“I don’t know if this will get posted but my fall box arrived smelling so strongly of something close to gasoline I had to take it all outside. Eventually the smell left after a few days and the company gave me a credit for one damaged item. They said the smell would go away, which it has but seriously, it was awful”
Hi Deanne, Please accept our apologies for the delay and inconvenience. We're so sorry to hear this! Thank you, we do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Love the pie dish with the lid, the pillow cover and the s’more set, but the faux “wood” tier tray is awful. It does stand up straight and the finish or spotty and terrible.”
Hi Cheryl, Thank you for sharing, we're so sorry to hear this! If you are experiencing any issues with your Tier Tray, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“The Items were fantastic and I would be inclined to purchase again. I purchased the box as a birthday gift for my dil. Unfortunately, the pie plate arrived shattered.”
Hi Sonia, We're so sorry to hear this has happened! We see our team has taken care of you! We are Happy to see you are receiving a new Pie Dish! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
