“My three tiered tray arrived missing a screw so I wasn’t able to put it together. Customer service was helpful but so far I still don’t have a new replacement tray. Hoping it arrives before a fall event I am hosting. It was my first box and I hope it’s not normal for things to arrive missing/damaged.”
Hi Sara, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! We are thrilled to hear you are able to wait! We will have your new Pie Dish shipped by the first week of October. When your tracking details are available we will update you right away. If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“I was super disappointed in the fall box. I thought it would be fun holiday items and everything was boring and blah. Whomever was in charge of putting it together should not have a design job. I also received some items broken. I emailed to return the whole thing and never got a response.”
Hi Kerry, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Susan! We are sorry to see your star rating! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
