Hi Jo Ann, We are sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team with a photo so we can address this for you at yourbestfriends@decorsteals.com!
“This is a tough item to review. Once put together it looks great. However, this item doesn't come together easily. Poorly manufactured. If you purchase be prepared to be frustrated and have power tools. But in the end you will be happy with your purchase.”
Hi Ashley, We're so sorry to hear you had an issue! We really do appreciate your feedback, Thank You! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“I love this cart, however after spending almost an hour putting it together, we discovered that the wheels would not screw into the bottom due to the threads not matching up. I was pretty disappointed because of the money I spent, and time I put into assembling it, so it now sits in my craft room minus the wheels… what a bummer.”
Hi Melissa, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“I've been looking for a cart like this for ages, so I couldn't pass this one up. Three roomy shelves, super-quiet casters, and the powder-matte black metal and wood-finish surfaces made this a piece that works with our eclectic rustic elegance decor. It's in our dining room right now with some Halloween accessories, but I see this serving as a tea cart, a bar cart, and even a portable kitchen island!”
