“I was so excited to order this set as a gift to myself after a long-haul renovation. Unfortunately, I never saw it as our UPS man said the box was so damaged that it was returned. I did get a refund but wanted the set instead.”
Hi Lisa, We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Unfortunately, we are unable to replace it at this time as we are out of stock. Please forgive us for the inconvenience! Our Buyers are working hard to bring this Steal back so it is possible you will see it again! Have a great day!
“The table had a lot of shipping damage. It was in several pieces upon arrival and was basically of no use. You guys did refund the purchase. Thank you!”
Hi Deborah, We're so sorry to hear this! While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi, Hi, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you with a Full Refund! It’s important to us to improve wherever we can and that you're happy with all your experiences with us! Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a Great Day!
“This set was my worst purchase so far. Very poor quality with very little stability. I can't use this in my decor because it is too dangerous to have my young grandson around. So disappointing and a waste of money.”
Hi Eileen, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high-quality items at an affordable rate. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
“I absolutely love this table.. when it came the box was pretty beat up, I was worried it was broken.. it was in several places but my husband fixed it and it was good as new! I have bought so many products from you all and never had an issue so I was pretty happy my husband could fix it!”
Hi David, Thank you for sharing your photo with us, it's beautiful! We're so sorry to hear this was damaged! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Love the style of the table and bench but unfortunately came in so damaged it had to be scraped. Total table top was cracked and separated from base. Also was chipped and split. So disappointing”
Hi Candis, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Elaine, We're so sorry to hear this has happened! We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Love the table but came with no hardware. I’ve emailed a couple times. A few weeks ago someone said they were working on it but haven’t heard from anyone since. K”
Hi Karen, We're so sorry to hear you did not receive the hardware! Thank you, we appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
