“Decor Steals has incredible customer service, but the table and bench are not as excellent. The item was broken upon arrival, the leg was shattered. The legs are not wood, but plaster. We aren’t sure which pieces are wood? It was not at all what I had expected. Decor Steals quickly resolved the order. Thank you!”
Hi Kelley, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“I gave this a 4 only due to shipping and the condition in which my table arrived. It was very late and when it was delivered, the box was crushed and mangled. The large table was beyond repair, broken on every part. The good news is, the smaller bench was fine. I took pictures of the box and all of the pieces. I received an email stating the table was now out of stock and a replacement could not be sent. They offered me. 75% refund and I kept the small bench. The rest was not able to be salvaged. I was very disappointed, but appreciated the portion of refund.”
Hi Mikki! We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“While I absolutely love the look of this piece, I’m only giving it 3 stars because the wood started to come apart only after having it for a few weeks. Hoping some wood glue will keep it good and sturdy.”
Hi Amy, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“The table and bench have that farmhouse, chippy paint look & all the aesthetic elements I was looking for, but the quality just isn’t there. The table top is already loose, my husband had to remake a table leg just to put it together initially, and it is made of the cheapest particle board, more like pressed saw dust. It will be fine as long as no one touches it, which is not what I was looking for.”
Hi,
Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
