“While I love most of the items in the box, I’m disappointed in the quality of the finish of the candlesticks. I was also disappointed in the delayed delivery date. Selling me something with bunnies on it and sending it to me two weeks AFTER Easter is poor planning.”
Hi Cindy, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team! Please accept our apologies for the delay and inconvenience! This is not how we planned, nor expected our Spring/Summer Steal it Box shipments to go. Our team has worked very hard to account for shipping delays, we just never anticipated them being this delayed. We do hope you LOVE it as much as we do now that it is delivered. The prints can be used all year round https://www.decorsteals.com/steal-it-box-spring2022-style-guide.html If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
“Loved everything in the box. Everything packed really well. Great value and super cute items to use in any grouping. The reversible pictures were very cute . Im looking forward to the Winter box. Definitely the value was there and worth the wait.”
“This was sent to someone as a gift. Due to shipping problems, it arrived very late and the box and items inside smelled moldy and had mildew on wood items. Lots of money spent for a disappointing gift.”
Hi Karen, Thank you for your review. We do apologize for the shipping delays. We are so sorry to hear you are having that issue, please reach out to our team with a photo immediately so we can address this for you at yourbestfriends@decorsteals.com! Enjoy your day!
Hi Karen, Thank you for your review. We do apologize for the shipping delays. We are so sorry to hear you are having that issue, please reach out to our team with a photo immediately so we can address this for you at yourbestfriends@decorsteals.com! Enjoy your day!
Hi Tara, We're so sorry to hear you feel this way! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. It is our top priority to bring you high-quality items at an affordable rate. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“I would have liked my order to come sooner so I could put up the bunny prints for Easter. My big complaint is that the stool legs don’t screw in right and it’s not very sturdy. If I put them too tight, it looks/stands odd. If I loosen them so it sits normal, it’s not sturdy.”
Hi Elyce, Thank you for sharing, we're so sorry to hear this. The stand does not sound right. If you are experiencing any issues with this, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“The items in the box were really not my style. The bunny pictures should have come before easter. I do not like the back picture at all. Its abstract not country at all. I asked my artist daughter if she could repaint them. Too many large items. Need to add the softer side of decorations into the box. I dont think i will purchase again.”
Hi Linda, Thank you, we really do appreciate your feedback! We do pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! Please forgive us for the delay as our boxes were delayed at the local port. The wall art can be used all year round. We included a link to the style guide https://www.decorsteals.com/steal-it-box-spring2022-style-guide.html to give you some ideas.
If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
