“although I have
Purchased so many DonaJo outfits by now that I rarely need to return them, this free return policy is the best I have ever encountered from an online store. They are prompt, thorough and always accurate when I have had to return or exchange any item. I love this brand”
“It helps you order something in confidence when you don't have to worry about high cost of the returns. I realize it costs the store money to accept the returns, this is fair.”
“I have to start by saying I love everything I have purchased from Dona Jo, and I will continue buying from them. My first order was beautiful and fit nicely, it was just shorter than I was comfortable with. Processing the return was easy and straightforward, I give them an A+. My rating is based on it taking 3 weeks to get my exchange items. Their policy says it takes 7-14 days to process a return/exchange after they receive your items back. It could easily take 4 weeks with shipping on exchanges.”
