“Bought these earphones mainly as my ears don’t fit normal ear buds well, but the way these loop over the top of ears is both comfy and secure. They came with a few spare plastic bud options and a handy carry case. They sound great too. I can only assume the air tubes are helping with radiation protection, but the connection sits at your throat...”
Hi Mary, sorry to hear that you're having trouble with the headphones. We've just dropped you an email to try and help you resolve this. With best wishes from Earthing Oz