“Ripped Packaging. It's a beautiful looking scoby. Comes with clear instructions and supply list on back of packaging. However, slightly disappointed. Product was shipped with a tiny hole or tear in the bottom of the package. So a good half of the starter tea leaked into the package. Scoby still looks healthy, so I'm hoping it turns out okay and isn't dead or dying. :/”
Hi Nathan, thanks for bringing this to our attention. We will get a replacement sent out and I will follow up with you directly by email. I look forward to speaking with you.
Hi Frankie, thanks for reaching out and we're here to help. All of our cultures are are guaranteed, so there's no issue we can't solve. I'm following up with you by email now so we can get you back on track. Thanks again for reaching out and I look forward to speaking to you.
“Awesome and easy to use.. Bought to start our first batch. Very easy because they provide directions and you can it on their website for more information.”
“Perfect. This Scoby came to me alive and healthy. I followed the instructions to a T and came out with some amazing Kombucha. I started with one Gallon and now I have two gallons going strong. I am constantly splitting my Scoby's for friends and family, and if I can't for some reason I have pointed them towards this brand to start.”
“Easy enough. Easy enough to follow directions. Did not work out for me. but when I got I contact with the company b/c mine was not fermenting they responded promptly and gave me a solution to the problem.”
