“At the moment it's only two stars because it came to my house defective in the rear wheel was scraping if I moved it forward and backwards in the diagnosis from you guys in your mechanic guys was that it's a bed brake rotor and you guys have already sent me one along with a free cell phone holder. Now I have to pay out of pocket next week when the authorized shop that you guys work with will be able to do the work to fix it and then you guys promised to reimburse me when I send you pictures of my receipt. At that time once I pay for it and you guys put that money back in my account I will update it to five stars based on you guys being pretty open and having communication with me. But at the moment it's two but the moment it hits my account it's going to five”
Hi Joseph,
We are sorry to hear about the issues with your scooter. Rest assured that we will reimburse you once the repairs are performed at your local authorized service center. Our team will be in touch with you.
“I'm very disappointed in the build quality and the lackadaisical support I'm getting while trying to solve the issues my scooter arrived with.
Scooter arrived with bent rear brake rotor, serial # sticker falling off and for some reason that was never communicated to me, they did not ship the accessories I ordered until almost a week later. I tried to register the unit via the app and found that to be frustrating and ultimately not possible due to bugs in the user interface. I contacted support multiple times for each of these. When they respond at all, they are frustratingly slow. As in multiple days between replies to simple questions. Inconsistent follow up. Unsatisfactory options offered for repairing the bent rotor. I was so excited to get this scooter. I wish I'd gone with a different company.”
Hi Daniel,
I am sorry to hear about your unsatisfactory experience with your scooter. Our team will contact you shortly to offer you a solution. Apologies for the inconvenience this might have caused.
“Screen glitches off and powers down the scooter randomly during rides.
The provided Allen wrench is cheap and strips out the hex head of the bolts. Use your own quality tools. Not the provided one. The power button is sometimes unresponsive when switching from one power mode to the next.
Handlebar bolts require tightening over and over again. Many bolts were loose upon unboxing and had to be tightened before use of the scooter. On sports mode The scooter overheats quickly and the scooter withdrawals power in the interest of allowing the scooter to cool. This can be annoying and actually cost you MORE time if your in a hurry.
There is a SEVERE vibration from the rear of the scooter and a very unbalanced feeling when getting the scooter to full speed...28-35 mph. The vibration and wonkiness starts small around 22mph and increases in severity around 35mph. We tried to track down the problem to no avail. It is the strangest thing.
I would rate this scooter very poorly overall. I bought the scooter because of the reviews professionally done, seem like a solid purchase based on what the reviewers said, however I'm wondering if they didn't get paid off by this company. The scooter is anything but what it was advertised to be. I am not having the experience that the many YouTube reviewers claimed I would. I wouldn't pay more than $500 for this scooter. And I would be willing to pay the full retail if they corrected all the above mentioned issues. However I was forced to pay full retail, minus the "fake $300 off" and because the scooter has over 5 miles the company wishes to keep a HEFTY restocking fee and for me to pay the EXPENSIVE shipping back. I won't be buying from this company again. (((Puke)))”
Hi Robert,
We are sorry to hear about your experience with your scooter. Our support team has sent you instructions to proceed with the return of your unit. Please note that our team did not mention that you would be charged with a return or restocking fee. We will contact you again shortly to resolve your case to your satisfaction.
“One of the best scooter i had, no worry about flat tire, no worry about splashing street water because of mudguard, 4 mode scooter very fast for regular commuter no issue at all
Thanks fluid”
“Aright. I bought this because I wanted something a little more comfortable and a little faster than my gen 1 Horizon. The Vista blew my expectations out of the water. Highly Satisfied and highly recommend this scooter!!!”
“The scooter is absolutely phenomenal. It's acceleration is perfect for intermediate riders in sport mode, and I can say that the suspension allows the solid tires to be a benefit instead of a drawback. The suspension really takes care of most imperfections on whatever you're scooting on. The only con I have is that the app clearly needs a redo. The display, however, takes care of everything that I need on a daily basis so I don't have to deal with the app much.”
