“1) Hat material looks cheap.
2) Paid $38 for next day delivery and it took a week to arrive.
3) Contacted customer service for help with my return to ask if they will be able to refund shipping since it did not arrive on time and nobody reached out.”
Hey Leticia! We are truly so sorry about this + can assure you this is not the typical Gigi Pip experience! We have reached out to our warehouse team to look into why this wasn't shipped in time. We are responding to your email right now + refunding your shipping costs! xx
“First off, the customer service is amazing! I love the shape, size and color of the hat. I can not wait to wear it! Ladies, if you have been wanting to dip your toe in, this is the perfect "starter" hat as it is classic and goes with everything.
Shon”
“My first Monroe hat and I already own 3 others! Love the beautiful neutral color and it complements my outfits and curly hair. I get tons of compliments whenever I wear it! Love Gigi Pip!”
