“My necklace was created and delivered before the specified date. From the very start of the order process Hand on Heart made me feel as though they truly cared about my loss, my grief, and what this piece of jewellery would represent to me. The presentation on the necklace when delivered was absolutely beautiful, and I sobbed my eyes out when I opened up the box. I can't thank you enough for what you've done for me. My boy deserved to be remembered with something truly stunning, and that's exactly what you've given me.”
We are deeply moved by your heartfelt words and are so sorry for your loss. We want to express our sincere condolences. It means a lot to hear that we could play a small part in honouring your beloved boy's memory.We're grateful for your trust and honoured to have been able to create something meaningful for you. Your satisfaction and comfort are of utmost importance to us during this difficult time and we're delighted to know that you adore this piece. We hope it brings you a lot of comfort - Team HoH x
We're overjoyed to hear that you had a fantastic experience with our service and that you love wearing the final necklace! Thank you for sharing your positive feedback - Team HoH x
“I ordered the memorial necklace for my mother, using my late father's ashes. The pendant looks beautiful but the overall product is let down by the chain. I ordered the silver bleacher 16" ext to 18". I was very disappointed to see that the end of the chain had no jump ring for fastening (had to take to a jewllers to amend) and the extended part of the chain is made of a completely different style of chain, giving a premium priced product a cheap overall look. Such a shame. Wouldn't recommend.”
Thank you so much for sharing your thoughts with us. We're genuinely thrilled to hear that you find the pendant beautiful.Regarding the chain, we want to ensure you have the best experience, and we apologize for any disappointment you've experienced. Our chains are designed with larger links at the end to offer an adjustable length between 16 and 18 inches.We take pride in delivering high-quality products and regret that your experience has fallen short. While we couldn't locate any correspondence from you in our system, we would love to address your concerns further. Please feel free to reach out to us at studio@handonheartjewellery.co.uk, and we'll be more than happy to assist you.Your valuable feedback is important to us, and we appreciate your contribution to our ongoing efforts for improvement - Team HoH x
Thank you for your feedback! We're delighted to hear that your order arrived just in time for Christmas. We understand the importance of timely deliveries, especially for special occasions. We hope the item brought joy and meaning to your celebrations - Team HoH x
“Easy to order online, simple instructions and container for the ashes. Returned quicker than originally estimated and packaged lovely with giftbag for a nice touch. Only issue I had was the postage I paid for at checkout wasn’t valid at my local post office as it was with Royal Mail (who knew they weren’t the same thing?) so I had to pay a second delivery cost of over £7 as it was cheaper than travelling to my nearest “Royal mail” office.”
Thank you so much for taking the time to share your experience with us. We're genuinely pleased to hear that the ordering process was smooth, and the instructions were easy to follow.We're sorry for any confusion regarding the postage, and your feedback is truly valuable. The return envelope in our memorial pack is designed for the convenience of a prepaid service, which can be returned via your nearest post box, as detailed in the instructions supplied with the kit. However, if preferred this envelope can be upgraded to a tracked service. Your thoughtful comments will be shared with our senior team. Continuous improvement is a key focus for us, and your insights contribute to making our service even better - Team HoH x
Thank you for your heartfelt message! We're overjoyed to hear that you are thrilled with the teardrop and that it brings you a sense of connection to your mum. We appreciate your trust in us and are grateful for the opportunity to be a part of creating a meaningful keepsake for you - Team HoH x
“My experience with Hand on Heart Jewellery was amazing and extremely easy and seriously officiant arrived exactly when they said it would. I would 100% recommend this company 10/10 guys Thank you so much and the piece is Awesome”
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Hand on Heart Jewellery was amazing, easy, and efficient. It's great to know that the piece arrived exactly when expected and that you would recommend us. We appreciate your kind words and are delighted to have provided you with an awesome experience - Team HoH x
