“The kit to collect the ashes was sent out relatively quickly and was clearly explained and easy to use. The necklace arrived 26 days after the ashes were sent off so not far from the estimated time they suggest. It looks absolutely beautiful. Comes with a certificate and the box it comes in is nice. The engraving on the back looks good as well.”
Thank you for sharing your feedback with us! We're pleased to hear that you found the process of collecting the ashes easy and that the instructions provided were clear.We strive to ensure that our customers receive their memorial pieces in a timely manner, and we're glad to hear that your necklace arrived safely. It's wonderful to know that you find the necklace beautiful and that you appreciate the additional touches like the certificate and the quality of the engraving - Team HoH x
“It’s the most beautiful necklace I’ve ever seen. I ordered it for my Grandma as her sister sadly passed away and when it come back we all had happy tears as it was stunning! And my Grandma loves it so much. And has said it feels like she always has her sister with her now. Thank you so much.”
Thank you for sharing such a touching experience with us. We're truly honoured to have been able to create something that brings comfort and solace during such a difficult time. It warms our hearts to hear that your grandmother loves her necklace and feels closer to her sister because of it - Team HoH x
Thank you so much for your kind words and recommendation! We strive to provide the best service and quality possible, and we're thrilled to hear that we've met your expectations - Team HoH x
“Fantastic customer service and correspondence throughout,both items arrived in the 3weeks they stated and the items are both lovely and well received”
We're delighted to hear that you had a fantastic experience with our customer service team and that both items arrived within the expected timeframe. It's wonderful to know that you find the items lovely and that they were well-received - Team HoH x
We're thrilled to hear about your positive experience with us! Ensuring timely delivery and maintaining friendly communication are top priorities for us. We're delighted that you love the necklace, and we appreciate your kind words - Team HoH x
We're truly delighted to hear that you love your necklace! It's heartwarming to know that it brings you comfort and allows you to keep your nan close to you always. Thank you for trusting us with such a meaningful piece - Team HoH x
“My experience from start to finish went really well, I recieved my necklace in a perfectly presented box and the necklace is beautiful, after loosing my mum in January It feels comforting knowing I have a part of my mum with me no matter were I go. Thank you so much HOH, the necklace was absolutely beautiful.”
We're deeply sorry for your loss, and we're grateful for the opportunity to provide you with a piece of jewellery that allows you to carry a part of your mum with you. Your kind words mean a lot to us, and we're glad to hear that the necklace brings you comfort during this difficult time - Team HoH x
“I ordered a pink memorial necklace from hand on heart as my mum passed away at a young age in January. The service was fantastic from start to finish. The presentation inside the box was nothing but lovely. And I feel like I have my mum with me wereever I go.Thank you so much, I'm so happy with my purchase.”
We are deeply sorry for your loss, and we truly appreciate you sharing your experience with us. It warms our hearts to know that the pink memorial necklace has brought you comfort and that you feel your mum's presence wherever you go. Your kind words mean the world to us, and we're grateful to have been able to provide you with this special keepsake - Team HoH x
