“Packaging was very poor and thus we had broken items. Since we opted for the extra cost of shipping protection, we were able to get replacements without any hassle.”
“I was happy to pay for shipping protection because I needed this gift to arrive in a timely fashion and didn’t want it to be taken off my doorstep.”
“I was excited to recieve my order for my husbands valentines day gift. I ordred 4 glasses that were engraved along with a wood box with the engraving and the cigar holder with the cigar cutter also engraved. Everything was beautiful until I opened the box with the glasses. I reached out to customer service, sent them photos of the broken glass. Their promit response was fantastic, they got a replacement glass sent to me by the next day. Thank you so much! I know he will be happy with his gifts!”
