“Not very good still leaking when connected to the swivel connector for the gun. Have now ordered a new connector for the gun so hope that works. Not a happy client”
Hi Roger, sorry to hear you seem to be having constant issues with your Hoselink fittings - definitely not what we like to hear and fairly unusual!We can see the replacement fitting for the spray gun has been sent and should be with you early next week. Fingers crossed this will be the last of the problems for you. Of course, if you continue to have problems, please let us know and we will definitely look into this for you.Kind regards, The Hoselink Team
“These people stick to their word, and give you a great guarantee on all of their items! Would recommend because if anything is faulty, they will replace it straight away at no cost”
Thank you for taking the time to leave a review Mark! I am pleased to hear we replaced this efficiently for you and you are now back to easy gardening! Happy Watering 😊
“These people stick to their word, and give you a great guarantee on all of their items! Would recommend because if anything is faulty, they will replace it straight away at no cost”
“The product does the job very well and enables the Hoselink hose reel in our new house to function.The knowledge and patience of the Hoselink staff was excellent and greatly appreciated.”
Thank you for taking the time to leave a review Peter! I am pleased to hear you are happy with this product and makes your gardening that bit easier, and the customer service team did this efficiently for you! 😊
“We have been using hose link hose for a while now, love the products we have purchased a few times now, the hose connector was a replacement as ours leaked, the customer service was great and replaced it quickly, thank you :)”
Thank you for taking the time to leave a review Sharon and for being such a loyal supporter of Hoselink! I am pleased you are back to watering your garden with ease! 😊
“What really pissed me off was that I bought two of these to replace one that broke because of a faulty swivel section. I had emailed your company asking how much warranty was on the part(on which the same fault had been discussed by others in reviews)- but after two weeks you had not replied.A shame as the rest of the hosing works very well, and according to your advertising.”
Hi Paul Thanks for the feedback. We endeavor to answer all emails back within 48 hours and I could not locate any enquiries under the raelkaon21@bigpond.com email address. Sorry to hear about the issue you have had and I can see that you have gone ahead and purchased these yourself. I have actioned a refund on that order as it should of been a warranty replacement. In future if you have not heard from us within 48 hours give us a call on 1300 900 617 and we can get it all resolved over the phone. Kind regards Hoselink Team
Thank you for your review Sid! I am sorry to hear your connector broke! We pride ourselves on the quality of our products so this is disappointing to hear. If you can contact our customer service team on 1300 600 917 or via email at hoselink@hoselink.com.au we can look at warranty options for you.Kind Regards,The Hoselink Team
