“Perfect … works well … as opposed to the pruning scissors which wouldn’t close … very dangerous especially with grandchildren always wanting to prune for me!! Recommend the hose, the connector, the reel (I have two of them) … but NOT the pruners.”
Hi Brett, Thank you for your review and feedback. We are glad to hear that you received the level of customer service we expect! Please let us know if we can ever provide you with more support.Kind regards,The Hoselink Team
Hi Denise, Thanks for your feedback. We are glad to hear that the products are up to standard as well as our service!Please contact us if you have any further questions. Kind regards,
“I am onto my 3rd of these flow controls. The first 2 failed. The nylon ball inside the fittings is slotted on 2 sides, they break and cannot be replaced. So to need to buy a spare flow controller - the complete unit.”
Hi Paul, Thank you for bringing this issue to our attention. We sincerely apologise for the inconvenience you've experienced with our flow controls, and we appreciate your patience and feedback as we work to improve our products.We understand your frustration with the failure of the nylon ball inside the fittings and the inability to replace them. Our intention is to provide reliable and durable products, and we regret that we fell short of your expectations in this case. Our products are always under constant testing and review therefore, this is definitely something we are looking into improving. We strive for the best quality products and service therefore, always a work in progress!To resolve the issue at hand, we would like to offer you a replacement for your failed flow controls free of charge. Therefore, we will organise for two replacements to come out to you and will email through confirmation for your records.If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.Thank you once again for bringing this matter to our attention, really appreciate your feedback. Kind regards, The Hoselink Team
