Patrick,Thank you for bringing this matter to our attention and for sharing your feedback. We apologize for the unfortunate incident regarding your package.We understand how disappointing it can be to receive an incomplete order, and we sincerely apologize for any inconvenience caused. We strive to ensure that all our packages are securely sealed and delivered intact, but unfortunately, it seems that there was an issue with your shipment, and the package may have been torn during delivery.We take such incidents seriously, and as soon as we were made aware of the issue, we promptly sent you a replacement item to ensure you receive what you originally ordered.Your satisfaction is our top priority, and we appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.Kind Regards,The Hoselink Team.
“I was surprised to find there is no longer a shop. Someone did answer the bell and was extremely helpful. I had taken a video of the problem and a free replacement was give;. I also had a problem with the hand sprayer. After sending a video of the problem was given an updated version, free, only paying postage. That’s looking after your client after sales 100%to see such a good after sales service. Would recommend 100% .”
