“Very disappointing in the hardware that was sent to me or the booklet that came with my new hoselink hose. In the booklet it says to drill a 12mm hole but you send 7mm screws. I attached it into the bricks as per the booklet, then I put the hose onto the bracket, and as soon I moved the hose to pull it out the whole mounting component fell out of the wall. I rang hoselink and you replaced the screws with the same size. I would think you'd send different gauge ones. As it turned out I had to drill 10mm holes and use the screws you sent me which were 10 not 7mm. So far it's still in the bricks.”
Hi Cheryl,
Thank you for taking the time to share your experience, and I'm genuinely sorry to hear about the issues you've encountered with your hardware.
We appreciate your feedback regarding the size of the screws and the difficulty with the installation process. Your insights are important to us, and we want to make sure our products are reliable and easy to use. We're glad to hear that you've managed to find a solution, but we’re always looking for ways to improve.
If there's anything else we can do to assist you further, please don’t hesitate to reach out. We’re here to help!
Kind regards,
The Hoselink Team
“I organised an installer through Hoselink what a great addition to their offering. The installer was fabulous. The job was done in a flash and he was very happy that I had the new hardware that was required.”
“I am still waiting on spare parts delivery for leaking components.Please investigate where the spare parts delivery has gone as this is the 2nd time I have advised that it was never received?”
Hi Christopher, thank you for your review, and thank you for contacting us regarding this issue. Apologies for the inconvenience caused by delivery. Your replacement order is being dispatched today and should arrive within 3-5 business days. Thank you kindly for your patience and cooperation. Please give us a call at 1300 900 617 if you have any questions or concerns.Thanks, The Hoselink Team.
