“The product is fantastic and your customer service was outstanding. The first order got lost with Aus Post (during floods, not unexpected) but you cancelled that one and sent me another one. Perfect customer service.”
“Overall the product is great. The only problem is the rubber cover on the spray nozzle fell off on first use. Now it is very hard on the hands when turning between spray settings”
Hi Gary, Thank you for your review. I am sorry to hear that this has happened to the cover of the spray nozzle.Please feel free to contact us at hoselink@hoselink.com.au or call on 1300 900 617 and one of our friendly customer service team members would be more than happy to help with this! Kind Regards,The Hoselink Team
“When I first used this hose link it did not retract I found the feeder arm was not working and could not see a belt installed. I am currently working away till Thursday and then I will pull it apart and try and fix the problem. I am disappointed that the product didn’t work out of the box. I work long hours and don’t have time to post it back”
Hi Roy,We're sorry to hear that you are having issues with your reel retracting.Please get in contact with us via our email hello@hoselink.com.au or call us on 1300 900 617 and we can help you with this issue.Kind Regards, The Hoselink Team
“It’s a great product but unfortunately was too heavy for the structure of the house and for myself.Great customer support and assistance to return and quick refund.”
“In almost 10 years, among other products, this was our 4th Hoselink reel purchase. Having recently sold our property, and moved into a new home without hose facilities, it was inevitable that we install two new Hoselink reels - a 20M at the front, and a 30M at the rear if the home, both in charcoal. It is great to see the innovation and product development since our last purchases. It's the details that matter, especially for the home handyman. Installation is a breeze, as they come with everything you need for simple and easy fixing, including a robust wall bracket and comprehensive stainless mounting bolts and wall plugs. These products are essentially failsafe, and far surpass any thing else on the market.”
“You made both my mices very happy with the 20 and 30 retractable hoses. They were perfect gifts for their new homes.They love your products. Their mum loved them so much she bought two for herself! Your customer service is exceptional. I'm very happy I coul support an Australian company. I wish you much success.”
