“Mostly product is good, quality appears great. Instructions easy to follow, installation no problems. Operation is good, except that as you draw out more hose it can be a little stiff to run out. This occurs probably about 15m or so, making it a little difficult to pull out. Prior to this it comes out no issues.”
Hi Barry,Thanks for your feedback and we are sorry to hear this is occurring. If you can contact us with your order details, we can look further into this for you.Kind regards, The Hoselink Team.
“This is our second Hoselink retractable hose reel and we’ll never go back to the cheap hardware store ones again! We got our first Hoselink reel about 5 years ago for our backyard and it’s still going as strong as when we first bought it. When our generic front hose and reel started breaking and not retracting properly, we had no hesitation in getting another one. It looks great, is easy to use and we love the versatile attachments that come with it. Can’t recommend highly enough!”
Hi Lisa, thank you for your kind words! We love to hear from our happy customers! We are so pleased to hear that you are enjoying your products. If you have any questions or concerns, feel free to contact us at 1300 900 617. Thanks, The Hoselink Team.
“Easy to use. Very aesthetically pleasing. More premium product. You pay for the better product and service. The customer support is on par with Apple customer support. The hose reel I first received had a boot imprint on it. They immediately sent me a new one even before I received the return label for the current item. I then had an issue where the installer said I couldn’t use a bracket and that I needed perhaps a ground mount. I called customer support and they sent me the additional ground bracket at no extra charge and sent out the installer again at no extra charge. I was very happy with the customer support I received via the chat line and over the phone. They have my full trust no and I am purchasing additional products from their range. Trust me the gardening products are best in class.”
“Never had to use it much lately with this weather. We have had one of your hoses for a few years now & this was a replacement one because we couldn’t retract it. We both like it very much”
